SSS applies number coding system and modified service procedures to manage transactions in 61 branches

The Social Security System (SSS) is implementing a number coding system and modified service procedures in handling transactions in 61 selected branches nationwide.

Photo credit: metrocebu.news

It aims to regulate the number of people transacting in SSS branches amid the ongoing coronavirus disease 2019 (COVID-19) pandemic.

In Luzon, the new procedures will be implemented in Baguio, Dagupan, Bacoor, and Biñan branches.

In Visayas and Mindanao, it will take effect in Cebu, Lapu-Lapu, Bacolod, Iloilo-Central, Cagayan De Oro, and Davao branches.

Under SSS circular no. 2020-017, a weekly schedule for members and employers will be implemented based on the last digit of their social security or ER ID numbers as follows: 

• Mondays for SS or ER ID number ending in 1 or 2
• Tuesdays for those ending in 3 or 4 
• Wednesdays for those ending in 5 or 6 
• Thursdays for those ending in 7 or 8
• Fridays for those ending in 9 or 0

For funeral and death claims, the SS number of the deceased member will be the basis for the number coding schedule.

The number of 'walk-in' transactions will also be limited to the payment of contributions and loans, compliance to the SS Number Application thru the SSS web, pick-up of Unified Multi-Purpose Identification (UMID) card, presentation of original documents to support claim applications, and other reasons.

If the prescribed transaction day falls on a declared holiday, the member or employer may transact on the next working day.

The SSS encouraged members and employers to use its digital platforms for their SSS transactions, if available, to avoid having to queue in its branches.

Members may access their contribution records, check the status of their benefit claims and loan applications, and make other transactions through the My.SSS web portal at www.sss.gov.ph, SSS Mobile App, Text-SSS at 2600, and Interactive Voice Response System (IVRS) at 7917-7777.

The submission of maternity notifications (for self-employed, voluntary, and Overseas Filipino Worker members), generation of Payment Reference Numbers (PRN), etc., are also available via the My.SSS web portal and SSS Mobile App.

Members may also use the My.SSS web portal for transactions such as the filing of applications for unemployment and retirement benefits, and salary and calamity loans; enrollment of bank accounts for thru-the-bank releases of benefits or loans; and others.

For further information, members and employers may call the SSS hotline at 1455 or follow its Facebook page at the Philippine Social Security System and Instagram account at mysssph.